If you receive a tax notice and send it to us within 15 days of the tax notice, we will cover the payroll tax penalty, up to $25,000. Tax penalty protection: Only QuickBooks Online Payroll Elite users are eligible to receive the tax penalty protection. Live Bookkeepers aren’t responsible for errors resulting from incorrect information that you provide, or if you re-open the books by overriding closure after a Live Bookkeeper completes the month-end closure. You’ll need to provide QuickBooks with a receipt for the transaction in question, correspondence from your outside tax accountant, or a document stating the balance of the account if an account balance is in question. If you invoke the guarantee, QuickBooks will conduct an evaluation of the Live Bookkeeper’s work. An “error” is: a) a transaction that has been incorrectly categorized to the wrong account b) an account balance in QuickBooks that doesn’t match the actual account balance or c) improper transactions which can’t be supported by documentation (including client responses and client meeting notes). If your Live Bookkeeper makes an error that requires you to re-open your books for any month, we’ll correct the error in your books for the month that the error occurred at no additional charge.Įligible errors include only those made by a Live Bookkeeper. Accurate Books Guarantee: At your request, QuickBooks will conduct a full evaluation of your bookkeeper’s work.

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